SMS/Text Messaging Opt-In

SMS/Text Messaging Privacy Policy

Effective Date: September 3, 2026

This SMS/Text Messaging Privacy Policy describes how Trident Property Management ("Trident," "we," "us," or "our") collects, uses, and protects information in connection with our SMS and MMS text messaging services.

Our text messaging services are intended for business, customer service, property management, and administrative communications. We do not use our text messaging program for marketing or promotional messages.

Information We May Collect

When you communicate with us by text message, we may collect or maintain information including:

• Your mobile telephone number;
• Your name and other contact information;
• The content of text messages and MMS messages exchanged with us;
• The date and time messages are sent or received;
• Information regarding your consent to receive text messages;
• Records of opt-in or opt-out requests; and
• Information reasonably necessary to respond to your request or provide services related to your account, property, homeowners association, tenancy, or other matter we manage.

How We Use SMS Information

We may use information obtained through text messaging to:

• Respond to questions and requests for assistance;
• Communicate regarding matters we manage or services we provide;
• Provide requested information and updates;
• Coordinate appointments, maintenance, services, or other activities;
• Maintain records of our communications;
• Process and honor requests to receive or stop receiving text messages; and
• Comply with applicable legal, regulatory, recordkeeping, or business requirements.

No Marketing Use or Sale of Mobile Information

We do not sell, rent, or provide your mobile telephone number or SMS information to third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties for their own marketing or promotional purposes.

We may use service providers that assist us in operating our communications systems and delivering SMS or MMS messages. Such providers may process information only as reasonably necessary to provide those services on our behalf and not for their own marketing or promotional purposes.

SMS Consent

Your consent to receive text messages applies only to communications from Trident relating to our services and your interactions with us.

We do not transfer, sell, or otherwise provide your SMS consent to another business so that the other business may send you marketing or promotional text messages.

Message Frequency and Charges

Message frequency varies depending upon your communications with us and the matters for which you request assistance.

Message and data rates may apply depending upon your wireless carrier and service plan.

Opting Out

You may withdraw your consent to receive text messages at any time.

Reply STOP to any text message from us to opt out.

You may also contact us through another reasonable method to request that text messaging to your telephone number be discontinued.

After an opt-out request, we may send a single confirmation message acknowledging that the request has been processed.

For assistance, reply HELP or contact us at (530) 751-7040opens phone dialer or customerservice@tridentproperty.comcreate new email.

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect information maintained in connection with our text messaging services. However, SMS and MMS communications are transmitted through telecommunications networks, and no method of electronic communication can be guaranteed to be completely secure.

For that reason, we recommend that you not send passwords, full Social Security numbers, payment card information, bank account information, or other highly sensitive information by text message.

Retention of Information

We may retain text message communications and related records for legitimate business, property management, recordkeeping, legal, dispute-resolution, and regulatory purposes in accordance with our normal records retention practices.

Changes to This Policy

We may update this SMS/Text Messaging Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. The current version will be posted on our website with its effective date.

Contact Us

Questions regarding this SMS/Text Messaging Privacy Policy may be directed to:

Trident Property Management
1110 Civic Center Blvd., Ste. 102
Yuba City, CA 95993
(530) 751-7040opens phone dialer
customerservice@tridentproperty.comcreate new email

SMS/Text Messaging Terms of Service

Effective Date: September 3, 2026

These SMS/Text Messaging Terms of Service govern text messages sent by Trident Property Management ("Trident," "we," "us," or "our") to individuals who have consented to communicate with us by SMS or MMS.

Purpose of Our Text Messaging

Trident uses text messaging for non-marketing business communications. We do not use our text messaging program to send advertising, promotional offers, or marketing solicitations.

Text messages may include, for example:

• Responses to questions or requests for assistance;
• Communications regarding an account, property, homeowners association, tenancy, or other matter we manage;
• Requested information or status updates;
• Appointment, scheduling, maintenance, or service-related communications;
• Administrative notices and follow-up communications; and
• Other communications related to services we provide or matters about which you have contacted us.

Consent to Receive Text Messages

By providing your mobile telephone number and opting in to text messaging, you consent to receive SMS and MMS messages from Trident at the telephone number you provided.

Consent to receive text messages is voluntary and is not a condition of purchasing goods or services from Trident.

Message frequency varies depending upon your communications with us and the matters for which you request assistance.

Message and data rates may apply. Your wireless carrier's standard messaging and data charges may apply to messages sent or received.

Opting Out

You may opt out of text messaging at any time by replying STOP to a message from us.

You may also communicate a request to stop receiving text messages by contacting us through another reasonable method.

After you opt out, you may receive one final message confirming that your opt-out request has been processed. We will then discontinue SMS/MMS communications to that telephone number unless you subsequently provide consent again.

Opting out of text messaging does not prevent you from communicating with us by telephone, email, mail, through an applicable online portal, or through other available communication methods.

Help

For assistance, reply HELP to a text message from us or contact Trident Property Management at (530) 751-7040opens phone dialer or customerservice@tridentproperty.comcreate new email.

Delivery of Messages

Wireless carriers and telecommunications providers are not responsible for delayed or undelivered messages. Message delivery may be affected by your wireless service, device, network availability, or other circumstances outside our control.

Supported Carriers

SMS and MMS availability may depend upon your wireless carrier and service plan. Not all mobile devices or carriers support all messaging features.

Privacy

We respect the privacy of your mobile information and text messaging consent information. Information concerning our collection, use, and protection of information associated with our text messaging program is described in our SMS/Text Messaging Privacy Policy, available at:

https://www.tridentproperty.com/sms-privacy

Changes to These Terms

We may update these SMS/Text Messaging Terms of Service from time to time to reflect changes in our services, legal requirements, or messaging practices. The current version will be posted on our website with its effective date.

Contact Us

Questions regarding these SMS/Text Messaging Terms of Service may be directed to:

Trident Property Management
1110 Civic Center Blvd., Ste. 102
Yuba City, CA 95993
(530) 751-7040opens phone dialer
customerservice@tridentproperty.comcreate new email